Chewy Company Culture

When you join Chewy, you are stepping into a profound duality. On the customer side, you are empowered to perform incredible rituals of delight, spending hours on the phone with a grieving pet owner or sending customized pet portraits. But internally, you will find a highly demanding environment that employees widely describe as the Amazonification of pet care. Operating on Chewy Time, you are expected to make rapid, high-judgment decisions and accomplish more than most think is possible. Driven by an influx of ex-Amazon leadership, the operational pace is ruthless. CEO Sumit Singh actively fosters a restless, claustrophobic-in-stasis environment where you must Figure S*** Out with minimal hand-holding. While high performers can skyrocket up the ranks in months, the pressure is immense. You will need to navigate strict metrics, tightened return-to-office mandates, and a no good deed goes unpunished management style where minor mistakes can result in formal write-ups. If you thrive under pressure and love high-stakes operational problem solving, you will accelerate quickly, but expect your work-life balance to be severely tested.